How to Check the Status of Your WhiskeyMate Swag Shop Order

Track fulfillment, shipment, and view email history with your Payment ID

📍 Order Status Lookup

If you’ve placed an order in the WhiskeyMate Swag Shop, you can check its current status by visiting:

https://whiskeymate.net/store/order-status.html

Enter your Payment ID (found in your receipt email and confirmation screen, usually starts with pi_) to look up your order.

🔍 What You Can See

Order Summary: A breakdown of items purchased, including quantities and prices
Customer Info: The name, email, and phone you entered at checkout
Shipping Info: Method, address, and estimated or actual delivery window
Payment Info: Payment ID, amount received, and Stripe status (Paid, Processing, etc.)
Fulfillment Status: Whether your order is in production, shipped, or delivered

📦 Shipment Tracking

If your item has shipped, tracking URLs will be shown under the 📦 Shipment Tracking section. You’ll also see links to download the packing slip or access your order via the Printful dashboard if available.

📧 Email History

Each order update is tracked, and any email communications (e.g., receipt, shipping notification, status updates) are listed in the 📧 Emails Sent section, including timestamps and subjects.

🔔 How It Stays Up to Date

Our backend listens to real-time Printful Webhooks to keep your order’s fulfillment status, shipping info, and tracking data current. When:

An order is created
A shipment is initiated
Fulfillment is complete or fails

—we update the order record in Firestore and, if needed, trigger a confirmation or status email.

📩 Didn’t Receive an Email?

Check your spam or promotions folders
Use your Payment ID to view the order manually at the link above
If you're still unsure, email info@whiskeymate.net with your name and order details

⚠️ Common Issues

Payment ID must begin with pi_ (e.g., pi_3RAw8DRpAIxUwXWp0puYBEcd)
If the order cannot be found, double-check for typos or email us
Tracking links may not be available until your order ships

WhiskeyMate uses Stripe for payments and Printful for fulfillment. Both systems work together with our backend to keep everything synchronized and visible through the order status page.