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Troubleshooting Apple TV Pairing and Connection Issues

Fix common pairing, sign-in, and waiting screen problems

Common symptoms

• “Connection lost while waiting for pairing.”
• Pairing code never updates after you approve it.
• Apple TV shows a secure connection error.

Quick fixes

1. Confirm Premium: Apple TV is a Premium-only feature. Verify your Premium subscription is active on your account.
2. Check Wi‑Fi: Ensure Apple TV has a stable network connection. If possible, restart your router or switch networks to rule out captive portals or DNS issues.
3. Retry pairing: Return to the pairing screen and generate a new code, then approve it again at whiskeymate.net/tv/pair.
4. Update your build: If you’re on TestFlight, install the latest available build. If you’re on App Store, ensure you’re on the newest version.
5. Reinstall as a last resort: Delete WhiskeyMate from Apple TV and reinstall to clear stale state.

If you’re testing via TestFlight

• Ensure your Apple TV is signed in with the same App Store account used to accept the TestFlight invite.
• Install TestFlight on Apple TV and update to the latest build if a new one is available.