How to Use the WhiskeyMate Knowledge Base

Overview

The WhiskeyMate Knowledge Base is an in-app (iOS/Android) and web (browser) library of help articles. Articles are stored in Firestore in the knowledge_articles collection and include formatted HTML content, tags/keywords, and counters (views + helpful votes).

Open the Knowledge Base

• iOS: Open Profile, then tap Help (in the Profile menu).
• Android: Open the app’s hamburger menu → Help & Info → Knowledge Base.
• Web: Open whiskeymate.net/knowledge_articles.html in a browser.

Using the Knowledge Base on iOS

• Search: Use the search bar to match against an article’s title, subtitle, or search keywords.
• Sort: Switch between Newest, Priority, and Most Viewed.
• Open an article: Tap an article to view its featured image (if available), metadata (views/author/platforms), and the formatted HTML body.
• Vote Helpful / Not Helpful: You can rate an article; WhiskeyMate updates the article’s helpful counter accordingly.

Using the Knowledge Base on Android

• Search: Use the search bar to match against an article’s title, subtitle, or search keywords.
• Sort: Switch between Newest, Priority, and Most Viewed.
• Open an article: Tap an article to view its featured image (if available), metadata, and the formatted HTML body.
• Vote Helpful / Not Helpful: You can rate an article; WhiskeyMate updates the article’s helpful counter accordingly.

Using the Knowledge Base on the Web

• Browse by category: The left sidebar groups articles by category. Categories expand/collapse to show their articles.
• Search (sidebar): The sidebar search filters the article list by article title.
• Search (collapsed/mobile): When the sidebar is collapsed, the search field in the main content area finds matches using title, subtitle, and body text.
• Previous / Next: Use the page navigation buttons to step through articles in internalId order.
• Related Articles: If an article has relatedArticles, the page shows a Related Articles section that lets you jump directly to those articles.

Troubleshooting

• No results? Try a shorter search term. On iOS/Android, search matches title/subtitle/keywords (not full body text).
• Content looks strange? Articles are rendered from HTML; some formatting depends on the platform’s in-app renderer.
• Counts not updating? View/helpful counters update via Firestore and may take a moment to reflect everywhere.