Drift Audio

Support Center

💬 Need Help?

We're here to help you get the most out of Drift Audio. Check out our FAQs below or contact us directly.

📧 Email Support

🚀 Getting Started

How do I start using Drift Audio?
Simply open the app and choose from our Quick Start presets (Sleep, Focus, Storm) or explore the Colors and Scenes tabs to create your perfect audio environment. No setup required!
🎚️ What's the difference between Colors, Scenes, and Mixer?
Colors: Generate pure colored noise (white, pink, brown, etc.) perfect for focus and sleep.
Scenes: Play ambient nature sounds like rain, ocean, forest, and café atmospheres.
Mixer: Combine multiple sounds together and save your favorite combinations as presets.
How do I set a sleep timer?
Look for the timer icon in the app. You can set timers from 15 minutes to 8 hours. The audio will gently fade out when the timer expires, perfect for falling asleep.
🎵 Can I import my own audio files?
Yes! Go to Settings → Advanced → Import Audio to add your own sound files. Supported formats include MP3, WAV, M4A, and more. Your files stay completely private on your device.

🔧 Troubleshooting

🔇 The audio stops when I lock my phone. How do I fix this?
Drift Audio is designed to play in the background. If audio stops when locking your phone:
  • Check that Background App Refresh is enabled for Drift Audio in iOS Settings
  • Ensure Low Power Mode isn't interfering with background audio
  • Try restarting the app and your device
The app is draining my battery. What can I do?
Drift Audio is optimized for minimal battery usage, but here are some tips:
  • Use lower volume levels when possible
  • Close other apps running in the background
  • Consider using simpler audio (like white noise) instead of complex scenes
  • Keep your device plugged in during long sessions
🎛️ The equalizer doesn't seem to work. How do I fix it?
Make sure the equalizer is enabled (toggle switch at the top). Changes apply in real-time to colored noise. For best results, start with a preset and then make fine adjustments.
🌐 Can I use Drift Audio without an internet connection?
Absolutely! Drift Audio works completely offline. All audio generation and processing happens locally on your device. Internet is only needed for initial app download and updates.

🔒 Privacy & Security

📱 What data does Drift Audio collect?
None! Drift Audio collects zero personal data, usage analytics, or behavioral information. Everything stays on your device. See our Privacy Policy for complete details.
☁️ Are my audio files stored in the cloud?
No. All your imported audio files, settings, and presets are stored locally on your device only. Nothing is uploaded to external servers or cloud storage.

💎 Premium Features

What do I get with Premium?
Premium unlocks:
  • Advanced equalizer with custom presets
  • Audio visualization effects
  • Unlimited mixer presets
  • Custom audio import
  • Priority support
💳 How do I manage my subscription?
Subscriptions are managed through your Apple ID or Google Play account. Go to Settings → Subscriptions on your device to cancel, modify, or view billing details.

📞 Still Need Help?

Can't find what you're looking for? We're here to help!

📧 Contact Support

We typically respond within 24-48 hours