Guides
Troubleshooting Empty Results
What to try when scan results don’t appear
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<h2>Symptoms</h2><p>After scanning, you don’t see a result or it disappears quickly.</p><h2>Fixes</h2><ul><li>Update to the latest app version (1.30+) for scanner fixes.</li><li>Ensure a steady hold and adequate lighting (use torch).</li><li>Try the <em>Unknown Barcode</em> submission flow to help add new products.</li><li>Check network connectivity.</li></ul>
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