How to Check the Status of Your WhiskeyMate Swag Shop Order

<h2>📍 Order Status Lookup</h2> <p>If you’ve placed an order in the WhiskeyMate Swag Shop, you can check its current status by visiting:</p> <p><a href="https://whiskeymate.net/store/order-status.html" target="_blank">https://whiskeymate.net/store/order-status.html</a></p> <p>Enter your <strong>Payment ID</strong> (found in your receipt email and confirmation screen, usually starts with <code>pi_</code>) to look up your order.</p> <h3>🔍 What You Can See</h3> <ul> <li><strong>Order Summary:</strong> A breakdown of items purchased, including quantities and prices</li> <li><strong>Customer Info:</strong> The name, email, and phone you entered at checkout</li> <li><strong>Shipping Info:</strong> Method, address, and estimated or actual delivery window</li> <li><strong>Payment Info:</strong> Payment ID, amount received, and Stripe status (Paid, Processing, etc.)</li> <li><strong>Fulfillment Status:</strong> Whether your order is in production, shipped, or delivered</li> </ul> <h3>📦 Shipment Tracking</h3> <p>If your item has shipped, tracking URLs will be shown under the <strong>📦 Shipment Tracking</strong> section. You’ll also see links to download the packing slip or access your order via the Printful dashboard if available.</p> <h3>📧 Email History</h3> <p>Each order update is tracked, and any email communications (e.g., receipt, shipping notification, status updates) are listed in the <strong>📧 Emails Sent</strong> section, including timestamps and subjects.</p> <h3>🔔 How It Stays Up to Date</h3> <p>Our backend listens to real-time <strong>Printful Webhooks</strong> to keep your order’s fulfillment status, shipping info, and tracking data current. When:</p> <ul> <li>An order is created</li> <li>A shipment is initiated</li> <li>Fulfillment is complete or fails</li> </ul> <p>—we update the order record in Firestore and, if needed, trigger a confirmation or status email.</p> <h3>📩 Didn’t Receive an Email?</h3> <ul> <li>Check your spam or promotions folders</li> <li>Use your Payment ID to view the order manually at the link above</li> <li>If you're still unsure, email <a href="mailto:info@whiskeymate.net">info@whiskeymate.net</a> with your name and order details</li> </ul> <h3>⚠️ Common Issues</h3> <ul> <li>Payment ID must begin with <code>pi_</code> (e.g., <code>pi_3RAw8DRpAIxUwXWp0puYBEcd</code>)</li> <li>If the order cannot be found, double-check for typos or email us</li> <li>Tracking links may not be available until your order ships</li> </ul> <p>WhiskeyMate uses <strong>Stripe</strong> for payments and <strong>Printful</strong> for fulfillment. Both systems work together with our backend to keep everything synchronized and visible through the order status page.</p>