How to Use the WhiskeyMate Knowledge Base

<h2>Overview</h2> <p>The WhiskeyMate Knowledge Base is an in-app (iOS/Android) and web (browser) library of help articles. Articles are stored in Firestore in the <code>knowledge_articles</code> collection and include formatted HTML content, tags/keywords, and counters (views + helpful votes).</p> <h2>Open the Knowledge Base</h2> <ul> <li><strong>iOS</strong>: Open <strong>Profile</strong>, then tap <strong>Help</strong> (in the Profile menu).</li> <li><strong>Android</strong>: Open the app’s <strong>hamburger menu</strong> → <strong>Help &amp; Info</strong> → <strong>Knowledge Base</strong>.</li> <li><strong>Web</strong>: Open <code>whiskeymate.net/knowledge_articles.html</code> in a browser.</li> </ul> <h2>Using the Knowledge Base on iOS</h2> <ul> <li><strong>Search</strong>: Use the search bar to match against an article’s <strong>title</strong>, <strong>subtitle</strong>, or <strong>search keywords</strong>.</li> <li><strong>Sort</strong>: Switch between <strong>Newest</strong>, <strong>Priority</strong>, and <strong>Most Viewed</strong>.</li> <li><strong>Open an article</strong>: Tap an article to view its featured image (if available), metadata (views/author/platforms), and the formatted HTML body.</li> <li><strong>Vote Helpful / Not Helpful</strong>: You can rate an article; WhiskeyMate updates the article’s helpful counter accordingly.</li> </ul> <h2>Using the Knowledge Base on Android</h2> <ul> <li><strong>Search</strong>: Use the search bar to match against an article’s <strong>title</strong>, <strong>subtitle</strong>, or <strong>search keywords</strong>.</li> <li><strong>Sort</strong>: Switch between <strong>Newest</strong>, <strong>Priority</strong>, and <strong>Most Viewed</strong>.</li> <li><strong>Open an article</strong>: Tap an article to view its featured image (if available), metadata, and the formatted HTML body.</li> <li><strong>Vote Helpful / Not Helpful</strong>: You can rate an article; WhiskeyMate updates the article’s helpful counter accordingly.</li> </ul> <h2>Using the Knowledge Base on the Web</h2> <ul> <li><strong>Browse by category</strong>: The left sidebar groups articles by category. Categories expand/collapse to show their articles.</li> <li><strong>Search (sidebar)</strong>: The sidebar search filters the article list by <strong>article title</strong>.</li> <li><strong>Search (collapsed/mobile)</strong>: When the sidebar is collapsed, the search field in the main content area finds matches using <strong>title</strong>, <strong>subtitle</strong>, and <strong>body text</strong>.</li> <li><strong>Previous / Next</strong>: Use the page navigation buttons to step through articles in internalId order.</li> <li><strong>Related Articles</strong>: If an article has <code>relatedArticles</code>, the page shows a <strong>Related Articles</strong> section that lets you jump directly to those articles.</li> </ul> <h2>Troubleshooting</h2> <ul> <li><strong>No results?</strong> Try a shorter search term. On iOS/Android, search matches title/subtitle/keywords (not full body text).</li> <li><strong>Content looks strange?</strong> Articles are rendered from HTML; some formatting depends on the platform’s in-app renderer.</li> <li><strong>Counts not updating?</strong> View/helpful counters update via Firestore and may take a moment to reflect everywhere.</li> </ul>