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Troubleshooting Apple TV Pairing and Connection Issues

Fix common pairing, sign-in, and waiting screen problems

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<h2>Common symptoms</h2><ul><li>“Connection lost while waiting for pairing.”</li><li>Pairing code never updates after you approve it.</li><li>Apple TV shows a secure connection error.</li></ul><h2>Quick fixes</h2><ol><li><strong>Confirm Premium</strong>: Apple TV is a Premium-only feature. Verify your Premium subscription is active on your account.</li><li><strong>Check Wi‑Fi</strong>: Ensure Apple TV has a stable network connection. If possible, restart your router or switch networks to rule out captive portals or DNS issues.</li><li><strong>Retry pairing</strong>: Return to the pairing screen and generate a new code, then approve it again at <strong>whiskeymate.net/tv/pair</strong>.</li><li><strong>Update your build</strong>: If you’re on TestFlight, install the latest available build. If you’re on App Store, ensure you’re on the newest version.</li><li><strong>Reinstall as a last resort</strong>: Delete WhiskeyMate from Apple TV and reinstall to clear stale state.</li></ol><h2>If you’re testing via TestFlight</h2><ul><li>Ensure your Apple TV is signed in with the same App Store account used to accept the TestFlight invite.</li><li>Install TestFlight on Apple TV and update to the latest build if a new one is available.</li></ul>
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