Troubleshooting
Troubleshooting Empty Results
What to try when scan results don’t appear
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Symptoms
After scanning, you don’t see a result or it disappears quickly.
Fixes
- Update to the latest app version (1.30+) for scanner fixes.
- Ensure a steady hold and adequate lighting (use torch).
- Try the Unknown Barcode submission flow to help add new products.
- Check network connectivity.
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